Return and refund policy

Due to limited restock and to ensure all customers have equal opportunity to purchase, all bag purchases are considered final sale items. As such, we are unable to accept returns, cancellations, or exchanges.

 
However, in the rare event that your bag arrives with a fault, please contact us within 7 days of delivery with a photo of the unused merchandise and a close up of the label tag attached to arrange for a refund.
 
Our dedicated team is here to ensure your complete satisfaction and will assist you promptly with any concerns.

 

Jewelry Return/Refund Conditions

Please note that for jewelry items, our boxes are secured with a 'Void if Removed' sticker. To qualify for a return, this sticker must not be tampered with or removed. Returns of jewelry items where the sticker has been altered or removed will not be accepted.

 

Damages and issues

Please inspect your order upon reception and contact us at service@aupen.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. At the same time, customer will need to take the photo as the proof.

C'est La Vie

Our first collection of fine jewelry in gold and diamonds

Drawing inspiration from Bonnie Ware's The Top Five Regrets of the Dying, each piece in this collection represents: the courage to be yourself, the regret of having worked too much, the weight of unspoken words, the fragility of friendships, and the permission to finally give yourselves to be happy.

Wave

The Wave was first worn by Dakota Johnson as earrings.

Rise.
Fall.
Repeat.

Strength in surrender. Walking away can be the bravest.

VERITAS

Veritas lets the mind go quiet.
Unlearn.

Have fun.

2AM

2AM

A voice

that listens

and stays.

Parallel Hearts

A partially filled pendant, for all that remained unspoken but should have been said. Parallel Hearts is to be worn as an intimate promise—to speak from the heart, before it's too late.

Potent

A vibrant tribute to Shanghai's underground club Potent, a sanctuary of rebellion. This gem embodies the thrill of the uncontrolled—a breath of youth and the courage to live without excuses, but with integrity.